Support

Support Overview

Customer service and support is an integral part of our service not an extension of it. Our most vital assets are our customers. Without you, we would not have a successful business. Hence we make responding to customer inquiries and support requests a priority. To obtain DRFortress support, customers can use any of the following resources:

Phone:

The DRFortress trained technical support staff is available via phone to help customers and partners with any support requirements.   Please use the following phone numbers to directly call the DRFortress Support team:

General Customer Support

Phone: (808) 528-7500 Option 2

Customer Emergency & Remote Assistance

Phone: (808) 528-7500 Option 1
Alternate Phone: (808) 927-8674

24/7/365 Security Desk Assistance

Phone: (808) 528-7547

Email:

For general (non-emergency) support inquires, send email to DRFortress.

Support Websites:

Customers and partners can quickly use, manage, and request troubleshooting support for each of their services by logging into the appropriate Customer Support Portals.

Support Resource Center:

Find product documentation, service terms and conditions, policies, user guides, FAQs and more resources on the DRFortress Customer Support Resource Center.